FREQUENTLY ASKED QUESTIONS

How do I know that the items I require are available?

How do I buy online?

How do I pay for the goods?

What about internet security?

What happens once I have paid?

What about if I'm ordering from outside the UK?

When will I receive my order?

How do I contact Customer Services?

What is the returns policy?

How do I know that the items I require are available?
We endeavour to keep the website as up to date as possible and can therefore give firm reassurances that what you see on the website is available to purchase.

How do I buy online?
Buying your favourite garments could not be easier! Simply click on any image that you like from the collection, select a colour and size and pop it into your shopping basket. You can then choose to continue shopping or head to the checkout to complete the transaction.

How do I pay for the goods?
Once you have placed the items you wish to buy in your shopping basket you proceed to the checkout. Here you can choose whichever payment method suits you best. FROCKSTOROCK accepts Visa, Master Card, American Express and all major Switch and debit cards including Electron.

What about internet security?
We offer the most secure online transaction system to ensure that all payment details are safe – giving you peace of mind whilst shopping with FROCKSTOROCK.

What happens once I have paid?
Once you have paid at the checkout your order will be processed and you will receive a final notification page stating your Unique Transaction ID. Print a copy of this or save it online for your records incase you need to query your order.

What about if I'm ordering from outside the UK?
FROCKSTOROCK ships worldwide offering an International Signed-For delivery service. Shipping charges are invoiced separately and must be settled by credit or debit card before your order can be dispatched. As a guideline International shipping is charged around the following rates: UK and Ireland £10, Europe £15 and the USA and rest of world £20.

When will I receive my order?
Once the payment has been processed your order will be selected, packaged and then des patched. *We aim to provide a swift delivery service and most standard orders will be des patched within 24 hours.

If you place an order on a Friday, Saturday or Sunday the order will only be received at the design studio on the Monday. If the Monday is a Bank Holiday this will then be received on the Tuesday.

All parcels are sent via Royal Mail Special Delivery. This ensures that each package must be signed for to aid security and protection of the garments. If you are not there to sign for the delivery a card will be posted through your letter-box with a contact telephone number to call to arrange an alternative delivery date or you may also collect the parcel from your local Royal Mail depot.

How do I contact Customer Services?
We have a dedicated team of internet advisors who are contractible at FROCKSTOROCK.COM if you have any further questions. Your query will be dealt with promptly and we aim to respond to all queries within a 24 hour period. Office opening hours are weekdays 11am – 3pm.

If you are experiencing any technical difficulty when attempting to place an order please call on +441412262426. Thank you.

What is the returns policy?
We will refund all garments purchased from the website returned within a 7 day period. Garments must be returned in perfect condition (exactly how we send it to you!) as they will be checked on their arrival back at the HQ for signs of wear. Please ensure that all garments must be returned via special delivery from the Post Office to
FROCKSTOROCK 266 CLYDE STREET GLASGOW G1 4JH
You must retain the PA number for tracking and insurance purposes.

Refunds will be credited to the method of payment used to pay for the goods only.

Please note that it can take up to 10 working days for your refund to show on your card account.

All items are carefully checked for damage before posting please do not embarrass us or yourself by returning a dress which has been worn.

Most importantly of all... Enjoy!

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FROCKSTOROCK@HOTMAIL.CO.UK